Patient Help Hub
Billing and Payment
If you are an established client, please visit the Patient Portal to review your account balance and make payments. If you have any difficulty accessing the portal, please call our Customer Support team at 512-994-1687.
If you are a new client trying to set up payment information, please call us at 512-469-0889 and our team will be able to assist.
Scheduling or Rescheduling
If you are an established client trying to reschedule or cancel your session, please contact your provider directly. If you do not hear back from your provider within two business days, please call our Customer Support team at (512) 994 – 1687. Please remember that sessions that are cancelled late (within 48 hours of the session) or not attended (no-show) are billed at the full rate and not covered by insurance, which may cost $110-250 or more, depending on the service and provider.
If you are looking to book a first appointment (intake session), please fill out our contact form.
FAQ and Feedback
Q – Where is my appointment held?
A: If you were booked for an online session, the unique link to attend the session will be sent via text and email prior to the session. If not, please contact our Customer Support team at (512) 994-1687. If you were booked for an in-person session, your appointment will be held at the office where your clinician is based.
Q: What are your hours of operation?
A: Our standard hours of operation vary based on location. However, many of our therapists offer flexible hours, including evenings and weekends.
Q: How do I know which therapist is right for me?
A: We recommend browsing our therapists’ profiles on our website to get a sense of their specialties and approaches. If you’re still unsure, contact us for a recommendation or book a consultation.
Q: What can I expect during a therapy session?
A: During a therapy session, you can expect a safe, nonjudgmental space to discuss your thoughts and feelings. Your therapist will work with you to identify your goals and develop a personalized treatment plan.
Q: How long is a therapy session?
A: Standard therapy sessions last 50 minutes, but we also offer extended sessions based on your needs and therapist availability.
Q: How often should I attend therapy?
A: The frequency of therapy sessions varies based on individual needs. Many clients start with weekly sessions and adjust as needed. Your therapist will work with you to determine the best schedule.
Q: Can I change therapists if I don’t feel a connection?
A: Absolutely. Finding the right therapist is important for effective therapy. If you feel that your current therapist isn’t the right fit, you can request a change.
Q: How much does therapy cost?
A: The cost of therapy varies depending on the therapist and the type of session. Please refer to our website for specific rates or contact our office for more information.
Q: Do you accept insurance?
A: We accept several insurance plans. Please check with our office or your insurance provider to verify coverage. We also provide a superbill for out-of-network reimbursement.
Q: What is your cancellation policy?
A: We require a two day notice for cancellations. Missed or late-cancelled appointments may be subject to a cancellation fee.
Q: Is therapy confidential?
A: Yes, therapy is confidential. We follow strict ethical guidelines and laws to protect your privacy. There are rare exceptions, such as if there is a risk of harm to yourself or others.
Q: How do you protect my privacy?
A: We follow all HIPAA guidelines and use secure systems for communication and record-keeping to ensure your information is protected.
Q: Who can I contact if I have feedback?
A: Email us at [email protected]