Deep Eddy Psychotherapy is proud to offer HIPAA-compliant teletherapy services!
Teletherapy enables us to increase access to care for clients in special circumstances. This includes but is not limited to clients who live in rural or remote communities, clients who are home-bound with health issues or other matters, clients with very busy schedules, clients who travel frequently, parents who need to be home with children, and clients who find that video-therapy allows them to open up more deeply. Teletherapy also allows us to provide continuity of care for existing in-person clients who may be home with a cold or are traveling.
Who is eligible?
We offer teletherapy primarily to Texas residents for ethical and regulatory reasons. However, there are some exceptions, including certain DEP clinicians being licensed in multiple states as well as some of our psychologists certified with PsyPact, which allows for seamless, ethical teletherapy for clients in participating states.
DEP takes your security and privacy very seriously. Because of this, we use Doxy.me, an encrypted, HIPAA-compliant video-call system (like a more secure and private Skype) for teletherapy. To learn more about the security features of Doxy.me, visit their patient page. for audio calls and text messaging, we use a HIPAA-compliant phone service.
Payment & Insurance
Teletherapy sessions are charged at the same rate as in-person sessions for self-pay clients (clients not using insurance).
For those using in-network insurance:
- Blue Cross Blue Shield PPO teletherapy coverage varies based on your individual plan. Most BCBS PPO clients will pay the session allowable for teletherapy sessions (e.g. $86 for a 53-min session with a masters-level clinician), even if they only pay a co-pay for in-person visits. These payments usually will count towards your deductible. A minority of clients with a co-pay plan only pay their co-pay.
- Seton covers teletherapy sessions in an equivalent manner as in-person sessions.
- Whole Foods insurance (EHN/WebTPA) does not currently reimburse for teletherapy sessions. If you have Whole Foods insurance and would like teletherapy sessions, you may elect to pay out of pocket at the therapist’s full-fee rate. These payments will not go towards your Whole Foods deductible like in-person visits.
For more information about your particular situation, please call or email Denise in our billing department and talk to your clinician.
Important Info/Your Rights
To learn more about the benefits, risks, and specifics of teletherapy, check out our teletherapy consent form!